Frequently Asked Questions (FAQ)

Serianno membership offers the following advantages:

• Online order tracking,
• Viewing order history,
• Early notification of discounts,
• Editing personal information,
• Receiving updates on new arrivals,
• Creating a favorite products list,
• Managing Serianno wallets and gift cards,

Enjoy the privileges that come with membership.

You can place an order without being a Serianno member. After placing your order, you can log in to www.serianno.com with your password to track your order.

Click the 'Forgot Password' button, and after entering your email or mobile number associated with your www.serianno.com account, you will receive a password reset link.

You can update your contact information in the "My Account" section.

After logging in with your email and password, go to "My Account" and click on the "My Addresses" section to view or add a new address.

Before the order is dispatched, you can cancel it by following the steps in "My Account" - "My Orders" - "Order Details" - "Cancel Request."

Your order is pending at the 'accounting payment confirmation' stage. Once the payment is approved, you will be notified within 24 hours.

To track your order, follow the steps in "My Orders" - "My Account" - "Order Details."

For your purchases on Serianno, you can securely use all major credit cards (VISA, MASTERCARD, AMERICAN EXPRESS, TROY, and DINERS CLUB).

• Check if your card is enabled for online shopping.
• Verify that your card is active.
• Ensure that your card limit is sufficient.
• Make sure you have entered your card information correctly.
• If using a virtual card, ensure the virtual card limit is sufficient.

If you encounter any issues beyond these, please contact your bank for assistance.

All products listed on our site are priced inclusive of VAT.