Membership

Why should I become a Serianno member? What are the advantages of being a member?
Serianno membership;

• Online order tracking
• Viewing order history
• Being informed about discounts in advance
• Editing personal information
• Getting information about new updates
• Creating a favorite product list
• Managing Serianno wallets and gift cards
It gives you the opportunity to benefit from its privileges.

Can I order without being a member?

You can also order without being a Serianno member. After placing your order, you can track it by logging in to www.serianno.com with your password.

I forgot my password; what should I do?

By clicking on the, I forgot my password button. If you enter the e-mail address or GSM number you created as a www.serianno.com member, a password reset link will be sent.

How can I update my membership information?

You can update your contact information from the "My Account" tab.

How can I update my address information?
• After logging in with your e-mail address and password, you can view your current addresses or add a new address by clicking on the "MY ADDRESSES" tab under the "MY ACCOUNT" link.

Online Shopping

Why should I become a Serianno member? What are the advantages of being a member?

• After creating a www.serianno.com membership or logging in, you can start shopping immediately. After adding the products you want to buy to your cart, you can go to the payment page by clicking on the "Cart" icon on the right side of the screen.

On the page that opens, you can select your payment method and click on the "Complete Order" button to make your purchase.

Can I cancel my order?
• Before the cargo is sent out, you can cancel your order by following the "Cancellation Request" steps on the "My Account" - "My Orders" - "Order Details" page. Depending on your request, you will be contacted within 48 hours. When your cancellation request is approved, you will be notified by an information SMS.

Money has been withdrawn from my card, but I cannot see my order. What should I do?
• The order is pending at the accounting payment approval stage. After you approve your payment, you will be notified within 24 hours. After you approve your payment, your order number will be notified via SMS.

How can I view my order status?
• You can check your order by following the "Order Details" steps on the "My Orders" - "My Account" page.

Payment

What are your payment options?
• You can safely use all credit cards (VISA, MASTERCARD, AMERICAN EXPRESS, TROY, and DINERS CLUB) to shop at Serianno.

I am getting an error on the payment screen; what should I do?
• Check if your card is open for online shopping.
• Check if your card is usable.
• Check if your card limit is sufficient.
• Make sure you have entered the information about your card correctly.
• Make sure you have entered the expiration date of your card correctly.
• If you are using a virtual card, make sure your limit is sufficient.
Except for the situations mentioned above, please get support from your bank.

Is VAT included in the product prices on the site?
• Products offered for sale on our site, Listed at cash prices including VAT.